Welcome to Hapn. This guide is designed to help you get started, from activating your tracker to using our apps for the first time. After activating your tracker, the first thing you'll want to do is download the mobile app, which is available on the Apple App Store and Google Play Store. Download and install the mobile application to begin using the apps and tracking your assets.
After downloading, open the app and log in using the credentials that were created when you activated your tracker. Additionally, there are options to reset your password if you forget your login information. Face ID/Fingerprint can also be configured for login convenience.
Once logged in, we can get started tracking.
Get the tracker on the map
When you log in to the app, you will be immediately greeted with the live map. The live map displays the current location of all your active trackers, providing the most up-to-date information available.
On your first login, you may be greeted with the message that there is no tracking available, and your tracker icon may show at your account's address.
If you see this, don't panic! It simply means that we need to get your tracker connected to the cellular or GPS network. Ensure that your tracker is powered on, either using the power button or, in the case of some trackers, by being plugged in or wired.
Then, it's a simple matter of taking the tracker on a walk or drive in an outdoor area. This action will assist the tracker in acquiring a GPS signal, connecting to the cellular network, and sending information to the Hapn app.
After this, the tracker will now appear on the map and update its location either over time or as it moves. To lock onto that tracker and enter follow mode, simply tap on the tracker icon.
Follow mode will keep you zoomed in on the tracker and will bring up the tracker card at the bottom of the screen. The tracker card displays all the relevant information about the followed tracker.
With the tracker up and running, appearing on the map, we can now configure the tracker to perform how we need it to.
Configure your tracker
In the Hapn app, we can head to the tracker settings via the menu.
The first recommended setting to change is the tracker name. You will want to ensure that the tracker name is something specific to the asset or your operations. This will make it much easier to identify the correct tracker when looking at usage reports or recovering a missing asset. Additionally, you can also adjust the tracker icon between brand icons, equipment symbols, and basic color icons. This provides another visual clue to help ensure that everyone knows which tracker is on what asset.
The next major setting to take a look at when using your tracker initially is the reporting mode. The tracker's reporting mode determines the rate at which the location is updated. Most reporting modes will have two intervals, one when the tracker is moving and another when it is stopped. The default mode, Normal Mode, updates every 30 seconds when moving and every three hours when stopped.
Every tracker type will have unique reporting modes, tailored to each tracker's strengths. Typically, these will include a Performance Mode with a faster update frequency. Additionally, most trackers will have a Power Saving Mode, which focuses on extending battery life with slower update speeds.
Picking the right reporting mode is a key step in ensuring that the Hapn app works to its best ability. The important thing to remember, however, is that you are not tied to one reporting mode. You can adjust the reporting mode as often as needed, as circumstances change.
These are just the main two settings to take a look at. There are more to consider when using your tracker. Setting the network mode, tracking the odometer, and managing the asset's active hours are all part of the tracker settings. These can be optimized as you get familiar with your tracker.
Follow it while it moves
Now that we have the tracker setup how we want it, let’s do we came here to do! Track it.
As mentioned earlier, following a tracker is as simple as clicking on the tracker icon.
Once locked on, you will follow that tracker as it moves through the map. The tracker card at the bottom will also provide you with relevant information about the tracker. This is a very easy way to obtain details about a device, follow an important asset, or even locate a missing item.
These are the basics for the mobile app. There are tons more features but this is enough to get going. Let’s not take a look at the web application.
Heading to app.gethapn.com in your web browser will take you to our web application. This is the part of the app with more setup tools designed for administrative tasks. It's the place to set boundaries and alerts, as well as add additional users to your account. Our reporting tool is also available in the web application. Let's take a look.
Add a boundary
Setting up a boundary is a key feature for most uses of the Hapn GPS. It allows you to receive notifications when a tracker enters or exits a specific area of the map. Head to the menu, select "Boundaries," and then create a new boundary.
From there, you can set a circular boundary over a larger, general area. Alternatively, you can get very granular and create a custom-shaped boundary around a very specific area. Having boundaries over a variety of internal locations and customer locations can really help keep track of where equipment is at all times. You can have unlimited boundaries, and they can also be moved and changed at will.
Set up alerts
Alerts are another core feature of the Hapn apps. They enable you to stay up-to-date without having to watch the map constantly. There is a wide variety of alerts, from speeding to tamper sensor alerts, that are unique to our asset trackers.
Heading to the settings menu, then the Alerts & Notifications tab, will take you to the page above. From here, you can toggle individual alerts on or off and set the method of notification you want. You can set alerts to come as push notifications, web alerts, texts, or emails.
It is important to get the alerts dialed in, as they can really enhance the experience of using Hapn GPS.
Add a user
User roles are a great way to involve additional people in your organization to use the Hapn app as needed. It can also be a value-add for your customers to track any equipment they have rented.
To start adding users, go to the settings menu on the Hapn web application and click on the "Users" tab.
When you add a user by entering their email address, you will have options regarding what they can see or do in the Hapn app.
You can add them as a collaborator, a view-only type of account, and limit them to only the one or two trackers they directly work with. Alternatively, you can add an admin in your operations team and have them manage the entire Hapn app for you. There is a lot of room in between as well, allowing you to add customers and employees into the exact roles you need.
View a report
Reports are a great way to see the data generated by your Hapn trackers in a different format. Instead of the map, the report allows you to view the data in spreadsheet form.
Hapn offers a variety of reports for different types of data. The Alerts report is a collection of all the alerts generated by your GPS trackers. Boundary activity shows the ins and outs of the trackers at all of your boundaries. The Activities report lists out all the trips and stops. Tracker positions show all of the individual position reports. The Tracker usage and Detailed Tracker Usage reports look at the mileage and active hours of a tracked asset, designed for use with equipment.
Each report generates a unique URL that can be linked to. This allows any authorized user to view the report in the Hapn app. The report can also be downloaded as a .csv file for sharing with people who are not part of your Hapn implementation.
This is enough for you to get started with Hapn. There are more options and tools available to help you solve your problems. This guide is just scratching the surface of what is available to you. Hapn cannot wait to see what you do next.