Yes, we do offer the ability to pause your GPS service. This option will allow you to pause your account for up to 3 months. During the service pause, you will have access to historical reports and data, but will not be billed. Live tracking is also paused for the duration.
Note that your subscription and billing will resume when your selected time period expires.
Please note: The option to pause your account is only accessible through our website app: app.spytec.com
Step 1: Log in to our app from a web browser: app.spytec.com.
Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences."
Step 3: Navigate to the "Trackers" menu, and from the dropdown on the right side, select "Cancel plan for a tracker."
Step 4: For security purposes, re-enter your account password.
Step 5: Hit the "Select" button for the device you wish to pause service for.
Step 6. You'll have the option to temporarily pause your subscription for up to 3 months. Your billing and tracking will be stopped but you can still access previous data. Your billing will automatically renew once the time is up.
Step 7: You'll receive a message letting you know your subscription is now paused. Click "Done."
Once you're ready to resume service, you can follow the steps in this help article: How do I reactivate a device?