Yes, we do offer the ability to pause your GPS service. This option will allow you to pause your account for up to 3 months. During the service pause, you will have access to historical reports and data, but will not be billed. Live tracking is also paused for the duration.
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Note that your subscription and billing will resume when your selected time period expires. |
Please note: The option to pause your account is only accessible through our website app: app.spytec.com
Step 1: Log in to our app from a web browser: app.spytec.com.
Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences."
Step 3: Navigate to the "Trackers" menu, and from the dropdown on the right side, select "Cancel plan for a tracker."
Step 4: For security purposes, re-enter your account password.
Step 5: Hit the "Select" button for the device you wish to pause service for.
Step 6. You'll have the option to temporarily pause your subscription for up to 3 months. Your billing and tracking will be stopped but you can still access previous data. Your billing will automatically renew once the time is up.
Step 7: You'll receive a message letting you know your subscription is now paused. Click "Done."
Once you're ready to resume service, you can follow the steps in this help article: How do I reactivate a device?