This error message could indicate that your device is not able to connect to a cellular network. If your device is in a remote area or a location where cell coverage is weak, this can be common. This could also indicate that the tracker's battery is completely dead and is no longer providing power, preventing the device from reporting.
Don't worry - while this message is displayed, your tracker should be storing its GPS coordinates and once it reconnects to a cellular network, all the locations its been to will appear on your map.
If your device has been powered down, it will not be able to connect to a cellular network or store GPS coordinates.
How do we solve this issue?
Battery Needs to be Recharged
GL300:
- For users with the GL300 tracker, this is resolved by simply recovering the tracker from its location and recharging the device battery. While charging, the red PWR LED will flash; when it is fully charged, the LED will go solid. You can now power the unit back on using the power button.
- After powering the unit back on, it may be necessary to take the unit for a short walk to give it the opportunity to reconnect to the GPS network and Spytec platform. The blue GPS LED will begin to flash when it has re-established a connection to the GPS network. The green CEL LED will flash once every three seconds when it has re-established a connection with the Spytec platform. Once that has been done, the device will resume reporting as normal. (See also: How do I charge my GL300?)
- If you know your device has power and is in a location where cell coverage is strong, read on the learn how to solve this issue!
GL501:
- Ensure your tracking device is fully charged. Plug in the Qi charger using the USB cable. Place the tracker on the Qi Charging pad, ensuring the device is centered. Status LED and GPS LED will flash while charging. The device typically needs to charge for at least 8 hours. Both LEDs will turn off when disconnected from the charger.
Cell Connectivity Issue
- Reboot the Device
- Take the device for a 10-15 minute long trip
- If it still doesn't connect, remove and re-insert the SIM card.
GL500/501
- Take The Device For a 10-15 Minute Long Trip
- If it still doesn't connect, remove and re-insert the SIM card.
GL300:
Take The Device For a 10-15 Minute Long Trip
After rebooting the unit, please take the device for a 10-15 minute long trip in an area where cell coverage is strong. While on the trip, you'll want to pay special attention to the green CEL light:
This will always flash - a quick flash (multiple times a second) means you have no cell coverage. A slow blink (once every 2-3 seconds) means you have a strong cell signal. If your device still doesn't connect after this trip, read on for the final troubleshooting step.
Remove & Re-Insert the SIM Card
Step 1: Find the SIM card slot on the right side of the GL300.
Step 2: Remove the two screws on both ends, unlocking the SIM card tray. Set the screws aside in a secure place.
Step 3: Once the screws are removed, remove the SIM card tray from the GL300.
Step 4: Leave the SIM card out for at least one minute.
Step 5: Reinsert the SIM card tray into the GL300. The tray will need to be properly oriented when inserted. The bottom of the SIM card logo will match the notch in the GL300 case.
Step 6: Replace the two screws on both ends of the tray to secure it in place.
Step 7: Once finished, turn on the tracker using the power button located on the top of the tracker. When your tracker has connected to a cellular network, the green LED light should blink about once every 3 seconds. Click here for more information on the lights.
GL500/501
Take The Device For a 10-15 Minute Long Trip
- Walk or drive around outside for 5 to 10 minutes with your tracker.
- The lights will indicate the connection of the tracker. Once powered on the green and blue status LEDs will flash for about 5 minutes and then go off.
- During the cycle, the green LED will blink once every 3 seconds. The blue LED will rapidly blink when searching for a signal then slowly blink once connected to the GPS network.
If it still doesn't connect, remove and re-insert the SIM card.
Step 1: Unscrew the 4 screws on the device's backside and remove the back of the case.
Step 2: Power the device off by pressing the power key for more than 3 seconds while the power is on.
Step 3: Remove the device's SIM card.
Step 4: Wait 15 seconds.
Step 5: Reinsert the device's SIM card.
Step 6: Power the device back on by pressing the power key for more than 3 seconds.
Step 7: Replace the case and tighten the four screws on the device.
See also: Getting Started with your GL500/501