If you login to the Spytec GPS platform and see that one of your trackers has a connection issue please click the tracker icon to get a detailed view of the issue. By clicking to the detailed view, you can see that the tracker has lost signal to the GPS network. This means the tracker no longer has an active connection to GPS and cannot report its current location to the Spytec GPS platform.
How do we solve this issue?
This issue can typically be resolved by repositioning the tracker. The signal may be physically blocked due to the placement of the tracker on the vehicle/asset. For instance, if the tracker has been placed in the trunk of a vehicle, it is possible that the signal cannot escape the enclosed space. If this is the case, moving the tracker to a location more conducive to the signal will solve the issue. We recommend a magnetic case that is used to place the tracker on the underside of the car. This will protect the tracker and provide excellent GPS connectivity.
Another cause of lost GPS connectivity is a potential blocking of a signal by the physical position of the asset itself, for instance, if the tracker is placed on a vehicle and that vehicle is then parked in an underground parking garage. In this case, it is advisable to watch for the vehicle to leave the location where it lost signal. Then, once confirmed, make sure that the tracker reacquires GPS lock
In any instance of losing GPS connectivity, the blue GPS LED will clue you into the current status. If the blue LED is flashing, the tracker is searching for connection and will turn solid blue when it has GPS lock. If you have your tracker in hand, simply moving the tracker back and forth, will trigger motion detection in the device and it will attempt to acquire GPS lock.