There are several reasons why a tracker may need to be replaced, ranging from a hardware defect or a need to upgrade your device. Follow these steps to get the replacement device activated on your account.
Step 1: Login on our web platform: app.spytec.com.
Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences".
Step 3: Navigate to the "Trackers" menu, and from the dropdown on the right side, select "Replace a tracker".
Step 4: The list of active devices on your account will appear. Select the device you wish to replace and select "Next".
Step 5: Enter the IMEI of the new device in the box.
Please Note: If you are unable to find your IMEI number, please follow the steps from this article: Where do I Find my Trackers IMEI Number?
Step 6: The following message appears confirming the replacement was successful.
Step 5: Once the replacement is complete, the tracker will be live on your Spytec GPS account. Follow these steps to get the tracker online:
- Charge Up: Ensure your tracking device is fully charged.
- Power On: Turn on your tracking device.
- Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.