There are several reasons why a tracker may need to be replaced, ranging from a hardware defect or need to upgrade your device. Here are a few ways of the easiest ways to replace your tracker:
Step One: Head to the ‘Trackers Tab’ of the Web Application Preferences section, then click the “Replace a Tracker” link in the upper right corner.
Step Two: On the next page, select the device that needs to be replaced using the buttons to the left of the screen.
Step Three: Next, enter the IMEI of the NEW device in the box. To find the IMEI on your new device use this article.
Step Four: After entering the new IMEI, a prompt will let you know whether the process has been completed or not. If the replacement has failed, you can attempt the process again, or contact support.
Step Five: If the process succeeds, you’ll now need to make sure that the new tracker gets connected to the Platform and begins reporting and displaying properly.
What Happens After You’ve Replaced the Tracker?
You’ll want to make sure to take the trackers on a short trip to connect to the GPS network. It may take a few minutes to connect to the Spytec servers, so don’t worry if the tracker doesn’t instantly appear on the map. You may also need to log out and back in again to get the tracker to appear. For a detailed article on making sure your tracker appears on the platform, click here.