Adding users to your Spytec GPS account is an easy way to share the valuable information gathered by your GPS trackers.
Please note: The option to add or edit users is currently only accessible through the website: app.spytec.com
| 💡 Quick Tip: Up to 10 users can be added to an account at one time. If you need to delete a user from an account, please contact our support team for further assistance. |
How do I add Users to my account?
Step 1: Log in to our app from a web browser: app.spytec.com.
Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences."
Step 3: Navigate to the Users tab. You'll see your email address listed; to add a user to the account, select 'Invite User.'
Step 4: Input the email address of the new user and select the role you wish for them to have.
The available roles are Admin and Collaborator:
- Admins have the same level of control as the account owner and should only go to very trusted users.
- Collaborators can utilize all of the platform’s capabilities but cannot change settings such as updating the billing information, adding or reactivating a tracker.
Permissions Account Owner / Admin Collaborator Update Billing ✔︎ Add or Reactivate a Tracker
✔︎ Cancel a Tracker
✔︎ Add additional Users
✔︎ Update Tracker Settings
✔︎ Change time zone settings
✔︎ ✔︎ Create Boundaries
✔︎ ✔︎ Set up Alerts and Notifications
✔︎ ✔︎ 
Step 5: Once invited, the new user will receive an email invitation, and the platform will list the new user as Pending:
Step 6: The new user should click the email invitation and they will be taken to a registration page, unique to them. On the registration page they will input first and last name, phone number, username, a password + confirmation, and their own 6 digit PIN code
Step 6: Once the registration is successfully completed, they will be taken to a confirmation page and be given the chance to log in.
Why are my Users grayed out?
If a user is grayed out, this means their account has been suspended by the Account Owner. If a User has been suspended, they will not have permission to log into the account or view any account information.
To reinstate a User, click on 'Edit' next to their name and then select 'Reinstate User' to allow access into their account again.
