How Do I Reactivate a Device?

  • Updated

If you had service previously, and you're looking to get started again, you can follow these steps to reactivate your device.

Website

Step 1: Log in to our app from a web browser: app.spytec.com

Login___Spytec_GPS_-_GPS_Tracking_Platform.png

 

Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences".

Pref_step_1.png

 

Step 3: Navigate to the end of the menu along the top of the screen and click the  pic4.pngbutton.

pref_menu.png

 

Step 4: From the dropdown on the right side, select "Reactivate an inactive tracker".

Reactivate_Tracker.png

 

Step 5: For security purposes, re-enter your account password.

Slack___Jake_Browne__marcos__Misti_Moss___Spytec_GPS___87_new_items.png

 

Step 6: Select "Reactivate" for the device you wish to restart service with.

Slack___Jake_Browne__marcos__Misti_Moss___Spytec_GPS___87_new_items.png

Please note: If you do not see your tracker listed, you will need to add the tracker to your account. Please review our article for more information: How do I add a new or additional device to my service?

Step 7: Confirm all the details of the device to reactivate, and hit "Reactivate".

Slack___Jacob_Greenaway___Spytec_GPS___83_new_items.png

Please Note: If you wish to change the card you'll be reactivating the device on, follow these instructions: How do I update my payment information?

 

Step 8: Once reactivation is complete the tracker will be live on your Spytec GPS account. Follow these steps to get the tracker online:

  • Charge Up: Ensure your tracking device is fully charged. (The device usually charges within 4-6 hours. Once fully charged the red light will go solid.)
  • Power On: Turn on your tracking device using the power button located on the top of the device.
  • Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
  • Log In: Head over to the Spytec GPS App (app.spytec.com) to start tracking. 

Mobile App

 

Step 1: Log into your account from the mobile app. Click here for a direct link to the mobile app


Log_in_app.PNG

 

Step 2: Tap on the menu icon on the bottom right-hand side. 

Menu.png

 

Step 3: Scroll down to the 'Preferences' section and select 'Account.'

mobile_account_tab.png

 

 

Step 4: Click the 3_dots.png button on the right-hand side. 

mobile_3_dots.png

 


Step 5: On the pop-up menu, select 'Reactivate an inactive tracker'

 

Reactivate_Tracker_mobile.png

 

Step 6: For security purposes, re-enter your account password.

Slack___Jake_Browne__marcos__Misti_Moss___Spytec_GPS___87_new_items.png

 

Step 7: Select "Reactivate" for the device you wish to restart service with.

Slack___Jake_Browne__marcos__Misti_Moss___Spytec_GPS___87_new_items.png

Please note: If you do not see your tracker listed, you will need to add the tracker to your account. Please review our article for more information: How do I add a new or additional device to my service?

Step 8: Confirm all the details of the device to reactivate, and hit "Reactivate".

Slack___Jacob_Greenaway___Spytec_GPS___83_new_items.png

Please Note: If you wish to change the card you'll be reactivating the device on, follow these instructions: How do I update my payment information?

 

Step 9: Once reactivation is complete the tracker will be live on your Spytec GPS account. Follow these steps to get the tracker online:

  • Charge Up: Ensure your tracking device is fully charged. (The device usually charges within 4-6 hours. Once fully charged the red light will go solid.)
  • Power On: Turn on your tracking device using the power button located on the top of the device.
  • Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
  • Log In: Head over to the Spytec GPS App (app.spytec.com) to start tracking. 

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