How do I add a new or additional device to my service?

  • Updated

If you have an active tracker with us already, and you're looking to add another device, you can follow these steps to get the new device added to your account.

Please note: A device can only be added by the Account Owner. If you are an admin or collaborator on an account, you will not have permission to add a new device to the account. 

Website: 

Step 1: Log in to our app from a web browser: app.spytec.com.

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Step 2: Once logged in, click on the menu icon in the top left corner, and choose "Preferences."

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Step 3: Navigate to the end of the menu along the top of the screen and click the pic4.png button on the right-hand side.

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Step 4:  From the dropdown on the right side, select "Activate a new tracker."

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Step 5: For security purposes, re-enter your account password.

step4.png

 

Step 6: Complete the form to customize your device, choose a service plan, and get it activated:

step5.png

 

 

The plans default to the annual first, but the customer can click "Billed Monthly" to view monthly subscriptions. 

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Step 7: Once checkout is complete the tracker will be live on your Spytec GPS account. Follow these steps to get the tracker online:

  • Charge Up: Ensure your tracking device is fully charged.
  • Power On: Turn on your tracking device using the power button located on the top of the device.
  • Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
  • Log In: Head over to the Spytec GPS App (app.spytec.com) to start tracking. Use the username and password you created during your account activation to log in. You should see your additional device now active on the platform. 

Mobile App:  

Step 1: Log into your account from the mobile app. Click here for a direct link to the mobile app


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Step 2: Tap on the menu icon on the bottom right-hand side. 

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Step 3: Scroll down to the 'Preferences' section and select 'Account.'

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Step 4: Click the pic4.png button on the right-hand side. 

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Step 5: On the pop-up menu, select 'Activate a new tracker'

 

add_tracker_mobile.png

 

Step 6: For security purposes, re-enter your account password.

step4.png


Step 7: Once logged in, complete the form to customize your device, choose a service plan, and get it activated:

 

step7.PNG

 

Step 8: Once checkout is complete the tracker will be live on your Spytec GPS account. Follow these steps to get the tracker online:

  • Charge Up: Ensure your tracking device is fully charged.
  • Power On: Turn on your tracking device using the power button located on the top of the device.
  • Connect: If not immediately connected to our GPS satellite network, walk or drive around outside for 5 to 10 minutes.
  • Log In: Head over to the Spytec GPS App (app.spytec.com) to start tracking. Use the username and password you created during your account activation to log in. You should see your additional device now active on the platform. 

 

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