A GPS tracker relies on a strong connection with the GPS satellites in space to obtain an accurate location. If a tracker is inside a building, or in a trunk of a vehicle, it will typically fail to get any GPS signal.
In some cases, however, the tracker won't completely lose its GPS signal, but it will be weakened. For example, a tracker in a vehicle that's under a tree may have a hard time fully picking up an accurate location.
In these situations, you may experience what is known as GPS Drift.
What You'll See
With a strong signal, GPS positions are typically accurate within 15-20 ft, but if there are obstructions that are causing a weak signal, the position can off by as much as 200 feet.
If your tracker is fully obstructed, you will have no updated positions on your map and you will likely see this error message on your account.
💡 Please Note: If your device is inside a building or parking garage, the above message is normal. As soon as your device leaves the location, it will regain GPS signal and normal tracking will resume.
How to Resolve
You'll want to ensure your tracker is positioned as outlined in these placement guidelines:
- The GL300 needs to have as much access to the open sky as possible to retain a connection to the GPS satellites.
- The tracker cannot be surrounded by metal since it blocks GPS signals.
- DO NOT place the GL300 in metal enclosures.
- DO NOT place it within the undercarriage, engine compartment, wheel wheels, bumper, trunk, glove compartment, or any closed / lidded compartment of a vehicle.
- The best position for the device within a vehicle is under the driver's or passenger seats; be sure the lights on the unit are face-up if under the seat.
- If you're placing the GL300 under a vehicle, please be sure to use our magnetic case to safely secure it to the vehicle. (See our M2 Case here).
- Once in the magnetic case, position the case on a ﬂat part of the frame towards the edge of the vehicle with the LEDs on the face of the device facing the pavement. When you get low to the ground, you should be able to see the case.