A step-by-step guide for using your new tracker and navigating the platform.
- Connect your tracker to the platform
- What does it mean when my device says "No tracking info available"?
1. Connect your tracker to the platform
Your device will need to be connected to both the GPS satellites and the cell carriers to begin tracking. The steps for each device type are below:
2. Logging into the tracking platform
We offer both a website and a mobile app to view your tracker on the platform.
- You can log into the website at app.spytec.com
- Or download our mobile app. Our app works on both Apple and Android devices:
- After logging in, review this article to get familiar with icons and symbols used in the Desktop and Mobile apps.
3. Customize your tracker
Customize your tracker in your Trackers Preferences:
- Name of the tracker
- Tracker description
- Color of the tracker on the map
- Tracker icon
4. Create a boundary
Boundaries allow you to keep track of your device if it enters or exits a certain location.
Customize a boundary:
- Name your boundary
- Choose the shape
- Size the boundary over the area you wish to serve as the center point of the boundary.
- Save and create more boundaries.
We offer two types of boundaries to place on the map:
- Round: Used when looking to place a quick boundary over a general area. As the name indicates, the boundary area will be in the shape of a circle.
- Custom Draw: Used when looking to outline a specific, custom area on the map (i.e., a city block or county).
Learn more about creating a boundary.
5. Set up notifications
Notifications can alert you when:
- Your tracker starts moving
- The tracker battery is low
- A tracker has entered a boundary entry, etc.
Set up alerts:
- Go to your Preferences
- Click on the notifications tab
- Select the different alerts you'd like to receive
- Save your settings
6. View your tracker's activity
You can view your tracker's activity by clicking on the Activity tab or by accessing reports.
Activity tab on app.spytec.com
Here you can view your recent trips and stops. Use the 'view in map' link to view the route the tracker has taken on the map:
Learn more about viewing your activity
- Click on the menu on the top left and select 'Reports.'
- You will be given a list of different reports to choose from to view your past activity.
- You also have the option to export the file as well.
Viewing activity on the mobile app
- Click on the menu on the top left and select 'Activity.'
- This will give you a list of your recent positions.
- Filter through your activity by clicking on the icon on the top right to select a specific date that you would like to view.
View the history that the tracker has taken on the map
The 'Trackers and history' option allows you to see all trips and stops from your tracker up to the last 24 hours on the map. You can also include the alerts that were triggered along the trip.
What does it mean when my device says "No tracking info available"?
After activating your Spytec GPS tracker and creating your account, you may see the image below after logging in :
This means the platform is working behind the scenes to gather and set up all the needed data to display your tracker on the map. There are no steps you need to take to resolve this, as it is a normal process when activating a new tracker.
If the issue persists for more than 24 hours, please contact our support team. We will investigate the issue and get your tracker up and running.