Signing into your account can sometimes result in the "Error on Client" message. Fortunately, we can help you resolve this!
- In most cases, a simple reboot of your device (Phone/Tablet/Computer) will solve the problem.
- If that doesn't fix the issue, you should clear the cache and cookies in the browser, and then try logging in again.
Included below are the steps on how to clear your browser's cache and cookies using our recommended browser, Google Chrome:
Step 1: On your device, open your Google Chrome browser. At the top right corner of your browser tab, click the menu icon (three dots):
Step 2: From the menu, select "More Tools", then "Clear Browsing Data"
Step 3: At the top, choose a time range. To delete everything, select All time.
Step 4: Next to "Cookies and other site data" and "Cached images and files," check the boxes. Then hit Clear Data at the bottom.
Step 4: After you click Clear Data, close your browser. From there, you'll want to relaunch Google Chrome.
Step 5: Visit https://app.spytec.com and attempt to log on again. You should now be able to successfully access your account!